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Privacy Policy

PROCESSING OF PERSONAL DATA –  MYSERVIER WEBSITE

SERVIER Philippines Inc. (“SERVIER PHILIPPINES”), a stock corporation with capital of € 6,788,704.03 (Php 400,000,000) with head office at Unit AD, 11th floor 8 Rockwell, Hidalgo Drive, Rockwell Center, Makati City 1210 Philippines. Registered with the trade and companies’ register of Metro Manila under SEC Registration number 0000076145 and Intra-community VAT number: 002-096-923, makes this Website available with the aim of disseminating scientific and promotional content relating to the products marketed and the activities developed by SERVIER PHILIPPINES, and with a view to improving SERVIER PHILIPPINES’ communication with healthcare professionals and healthcare organizations.

As the entity responsible for the processing of personal data, SERVIER PHILIPPINES respects the privacy of all users of this Website (hereinafter referred to as the “Website”) and only collects and processes personal data under the terms described herein and in compliance with its rights and obligations arising from the law. This Privacy Policy applies only to your use of the Website.

What data do we collect?

We may collect some or all the following personal data from users of the website:

  • Data provided through registration on the Website and the contact form, including: name, surname, email address, telephone contact, postal address, area of ​​expertise, place of work, medical registration ID, history of interactions with the portal and confirmation of events;
  • Data collected automatically for statistical purposes using cookies for this purpose: pages visited, date and time of access, preferred content, operating system, type of browser used, type of hardware used, etc. Please note that cookies used for statistical purposes do not allow an individual to be identified.
  • Other data collected through cookies , in accordance with our Cookies Policy.

In accordance with the Data Privacy Act of 2012 and 2016/679 General Data Protection Regulation (GDPR) (collectively, Privacy Legislation), personal data means any information that, directly or indirectly, allows the identification of the data subject to which it relates.

How do we use your data?

Under the DPA, the use of your personal data must always be lawful. When you complete the registration on our Website, you give us your consent to the processing of your personal data, in accordance with the provisions of the Terms and Conditions and this Privacy Policy. The processing of your personal data is done with your consent, to the extent necessary for the operation and use of the Website, and also for the pursuit of a legitimate interest of SERVIER PHILIPPINES in promoting our products, as well as to make medical and scientific information of interest available to healthcare professionals.

Your data may be used for the following purposes:

  • To provide you with medical and scientific information, including in your area of ​​medical expertise;
  • To provide you with promotional information regarding SERVIER PHILIPPINES products and activities;
  • To inform you about, and send you invitations to, SERVIER PHILIPPINES events;
  • To produce statistical analyses, particularly relating to the traffic of the Website;
  • To manage and improve navigation on the Website;
  • To provide you with promotional content and information that best matches your areas of interest;
  • Respond to requests or questions that arise from Users and provide them with technical assistance, if necessary;
  • Track requests for information made about our products or services;
  • Receive and follow up on reports of pharmacovigilance cases relating to our products or services;
  • Comply with the legal and regulatory obligations applicable to SERVIER PHILIPPINES.

 We do not further process the data in a manner that is incompatible with the purposes described above. 

What are the User’s rights?

You have the following rights:

  • The right to view and to access, to update, to complete and to rectify its personal data;
  • The right to have its personal data erased and deleted, on the terms defined by the applicable regulations and legislation;
  • The right to withdraw, at any time, its consent to collection of its personal data;
  • The right to object to the processing of all or part of its personal data;
  • The right to restrict processing of its personal data;
  • The right to portability and to have its personal data transferred in a structured format which is commonly used and machine-readable, when this data is subject to automated processing based on its consent;
  • The right to define how its data is used after its death, and to choose the third party to which SERVIER must or must not communicate it.

Each of these rights can be exercised by sending a request to the Data Protection Officer (DPO) with the following contact details:

SERVIER PHILIPPINES
Data Protection Officer
Unit AD, 11th floor, 8 Rockwell, Hidalgo Drive, Rockwell Center, 
Barangay Poblacion, Makati City, Metro Manila 

Should you have any cause for complaint regarding our use of your personal data, you have the right to lodge a complaint with the competent data protection authority of your country. For your information, in the Philippines, you can lodge a complaint with the National Privacy Commission through https://www.privacy.gov.ph/complaints-main/. Before lodging a complaint to the supervisory authority, we encourage you to contact your data protection officer/ data protection contact of the entity who is data controller first. 

How long do we keep your personal data?

Your personal data collected by SERVIER are kept in a form that permits your identification for no longer than is necessary for the purposes for which the personal data are processed. More specifically:

  • Personal data collected for the purpose of audience measurement are kept for a period of 24 (twenty-four) months;
  • Personal data collected for research purposes are kept in the information system of the data controller, participating centre or healthcare professional participating in the research until the study product is marketed or until 2 years after the last publication of the study results or, in the absence of publication, until the final study report is signed. The data are archived in paper or other electronic format for the period established by applicable laws and regulations;
  • Personal data collected for pharmacovigilance activities are kept for a period of 10 (ten) years after the termination of the respective marketing authorization; the data are subsequently deleted or archived anonymously, unless otherwise provided by law;
  • Personal data collected for the management of medical information is kept for a period of 3 (three) years after your request;
  • Personal data collected for medical or scientific purposes with healthcare professionals are kept for a period of 5 (five) years after your last interaction with SERVIER PHILIPPINES, and subsequently archived for 5 (five) years and then deleted;
  • Personal data collected for the management of relationships with healthcare professionals linked to clinical trials are kept until the study product is marketed or until the study results are published. They will then be archived in paper or electronic format for a period in accordance with applicable laws and regulations;
  • Personal data collected for communication and management of relationships and promotional activities (contacts with healthcare professionals) are kept for a period of 5 (five) years after your last interaction with SERVIER PHILIPPINES, and are subsequently archived for 5 (five) years and then deleted;
  • Personal data collected for transparency management are kept, archived and destroyed in accordance with applicable laws and regulations;
  • Personal data collected for any other type of correspondence is kept for 13 (thirteen) months.

How do we safeguard your personal data?

SERVIER PHILIPPINES adopts appropriate and commercially reasonable technical and organizational security measures to store your personal data that we collect and keep confidential and to protect them against unauthorized or unlawful disclosure or access, accidental loss, destruction, alteration or damage taking into consideration the state of art of technology and the cost of implementation.

Do we share your personal data?

The personal data of Website Users collected and processed by SERVIER PHILIPPINES will only be accessed by a limited number of recipients, based on the “need to know” principle, or when required by law, including, but not limited to:

  • The departments and personnel of SERVIER PHILIPPINES and other legal entities of the SERVIER Group with a need to know;
  • SERVIER PHILIPPINES’s suppliers and service providers, particularly those responsible for the Website and its production, who may have to access Users’ personal data for the purposes strictly necessary for the execution of the services they provide:
  • Competent authorities, such as health authorities, in certain legally defined cases.

Applicable laws

The present policy is governed by Philippine law, in respect both of the substantial rules and the formal rules. All disagreements shall be brought before the courts with jurisdiction of Manila (Philippines).

Any application of the rules of conflict of laws which restricts full application of Philippine law is consequently excluded hereby. Consequently, Philippine law applies to all Users which browse the Website and which use all or part of its functions.

Changes to our Privacy Policy

Servier reserves the right to change the privacy policy at any time and the updated version will be posted on this website.