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Cookie Policy

Last update: April 24, 2026
Version: 1

  1. WHAT IS A COOKIE?

A cookie is a small computer file, a marker, which is stored and read on a device for example during the consultation of a website, the reading of an email or the installation or use of a software program or a mobile application, whatever the type of device used (computer, smartphone, tablet, etc.)

In this Cookies Policy, we use the term “Cookies” to refer to all the markers stored and read on your device.

  • WHO IS PROCESSING YOUR COOKIES?

The data controller of the processing related to Cookies is specified in the tables below, depending on the type of Cookies.

For users accessing this website from the Philippines, the processing of personal data through Cookies is carried out by Servier Monde, as global data controller, together with its Philippine affiliate, which acts as the locally accountable entity in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules.

The Philippine affiliate may support Servier Monde in handling data subject requests and ensuring compliance with applicable local data protection requirements.

The data controllermay appoint processors to process Cookies on its behalf. In such a case, a contract stating the obligations of each party is established to ensure the security of the personal data.

  • IMPORTANT INFORMATION CONCERNING CONSENT

The storage or reading of certain Cookies do not require prior consent because:

  • they are strictly necessary for the provision of the service which you require; or
  • their only purpose is to enable or facilitate communication by electronic means; or
  • they are analytical Cookies exempted from consent.

Your prior consent must be obtained for the storage or reading of:

  • Analytical Cookies not exempted from consent; and
  • Third-Party Cookies.

You may at any time withdraw your consent to the storing or reading of these Cookies through the Cookie settings panel

  • WHAT COOKIES DO WE USE?

We use various types of Cookies whose purposes are described below.

  • Functional Cookies

These are Cookies necessary for the functioning of our platform. They enable you to use the main functions of our platform. These Cookies also enable us to file your browsing preferences on our platform by storing the various options you chose during your last visit. We can thus propose them to you again to simplify your browsing on our platform (e.g. the choice of the version to be displayed, standard or mobile-optimised).

Without these Cookies, you will not be able to use our platform correctly.

You can object to the deposit of them and delete them via your browser settings, but your user experience is liable to be impaired.

Data controllerPurposeStorage timeRecipientsRights and contact to exercise your rights
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexStoring user consent preferences through the consent management platform6 monthsDidomi SAS (Consent Management Platform provider)   Authorised internal Servier teams  You have the right to access, correct, delete, restrict or object to the processing of your personal data collected through these cookies, by sending an email to dataprivacy@servier.com
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexThis cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website.sessionPHP   Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexStrictly necessary. Azure Application Gateway load balancer affinity cookie — routes the user’s requests to the same backend server instance throughout the session, ensuring session consistency. Strictly necessary. SameSite-compliant variant of ARRAffinity — same purpose as ARRAffinity, set to ensure compatibility with modern browser SameSite cookie policiessessionMicrosoft Azure (EU region)   Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexStrictly necessary. WordPress core authentication cookie — indicates the user is logged in and maintains the authenticated session. Contains an encrypted token; HttpOnly (not accessible to JavaScript). Strictly necessary / Security. Wordfence Web Application Firewall (WAF) authentication cookie — identifies logged-in users to the firewall so that security rules can be applied appropriately and legitimate admin traffic is not blocked. HttpOnly (not accessible to JavaScript). OAuth 2.0 CSRF state token — validates that the SSO callback response matches the original login request. HttpOnly. Deleted after SSO flow completes. OAuth 2.0 nonce — prevents replay attacks during the SSO authentication flow. HttpOnly. Deleted after SSO flow completes. Security token for direct file access — validates that a file download request was authorised by WordPress. HttpOnly.14 days (with “Remember Me”) / 2 days (without)Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexStores the Veeva CRM identifier of the authenticated healthcare professional for profile matching. HttpOnly. Stores Pro Santé Connect (French HCP identity federation, when applicable) authentication data during the login flow. HttpOnly.sessionVeeva.Inc Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexTracks elapsed time on timed lessons — enforces minimum time requirements before the user can progress. Key = lesson/course ID hash. Stores the user’s quiz result data client-side for display after submission. Locks a quiz after completion to prevent re-taking within the restricted period.session to 300 daysLearnDash Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexUsed to store language settingspersistentPolylangue   Authorised internal Servier teams
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexStores the user’s age verification result so they are not asked again on subsequent visits. Flags a failed age verification attempt to display appropriate messaging.sessionAge Gate Authorised internal Servier teams
  • Analytical Cookies

These are Cookies which tell us about the use and performances of our platform and allow us to draw up statistics on traffic volumes and use of the various elements of our platform (contents visited and visitor paths), enabling us to make our services more interesting and user-friendly (pages or sections most often consulted, most read articles, etc.).

If you give your approval (consent), the data controller will store Cookies enabling collection of the information strictly necessary for the purposes described in the table below.

Data controllerPurposeStorage timeRecipientsRights and contact to exercise your rights
SERVIER MONDE 50 rue Carnot 92284 Suresnes CedexTo measure website audience and performance, including: Analysis of traffic volumes and user navigation pathsIdentification of most visited pages and content engagementMeasurement of interaction with contentImprovement of website usability and user experienceProduction of aggregated statistical reports  13 monthsGoogle Ireland Limited (Google Analytics)   Microsoft Corporation (Microsoft Clarity)   Authorised internal Servier teamsYou have the right to access, correct, delete and a right to data portability of your personal data collected through cookies. You also have a right to restrict the processing of your personal data collected through cookies. To exercise your rights please send an email to dataprivacy@servier.com You can withdraw your consent at any time via our Cookie settings panel.
  • THIRD PARTY COOKIES

This platform uses services offered by third parties (e.g. Twitter flows and video).

If you give your approval (consent), these third parties will store cookies which will enable you to view content hosted by these third parties directly on www.myservier.ph or share our contents.

Via these Cookies, these third parties will collect and use your browsing data for their own purposes, in accordance with their cookies policy.

Name of the third-partyData controller  Purpose  Storage time  Recipients  Cookies policy of the third-party
TikTokTikTok Technology Limited (Ireland) / TikTok Information Technologies UK LimitedMeasurement of communication campaigns, conversion tracking, and aggregated performance analytics.  Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		TikTok Technology Limited (Ireland) / TikTok Information Technologies UK Limitedhttps://www.tiktok.com/legal/page/eea/privacy-policy/en
Google AnalyticsGoogle Ireland LimitedAudience measurement and statistical analysis of website traffic and user interactions.Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		Google Ireland Limited and Google LLChttps://business.safety.google/privacy/
Google Advertising ProductsGoogle Ireland LimitedMeasurement of advertising campaign performance and aggregated reporting on digital communication effectivenessCookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration  		Google Ireland Limited and Google LLChttps://business.safety.google/intl/fr/privacy/
Meta (Facebook)Meta Platforms Ireland LimitedMeasurement of communication campaigns and aggregated performance analytics.Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		Meta Platforms Ireland Limited and Meta Platforms, Inc.https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
LinkedInLinkedIn Ireland Unlimited CompanyMeasurement of advertising campaign effectiveness and audience analytics.Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		LinkedIn Ireland Unlimited Company and LinkedIn Corporation.https://www.linkedin.com/legal/privacy-policy
Microsoft ClarityMicrosoft CorporationUser interaction analytics and website performance improvement through aggregated behavioural insights.Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		Microsoft Corporationhttps://www.microsoft.com/en-us/privacy/privacystatement/
YouTubeGoogle Ireland LimitedEnabling display of embedded video content and measuring video engagement.Cookies are stored for a period not exceeding 13 months from their placement, in accordance with applicable data protection regulations.
The exact duration depends on the third-party provider configuration		Google Ireland Limited and Google LLC.https://policies.google.com/privacy?hl=en

To exercise your rights (including the right to be informed, to access, correct, object, suspend, delete or block the processing of your personal data, as applicable under Philippine law), you may contact our Data Privacy function by sending an email to dataprivacy@servier.com.

Requests from data subjects located in the Philippines will be handled in coordination with Servier’s locally designated Data Privacy Officer or authorized representative.

  • CONFIGURATION OF YOUR BROWSER, SMARTPHONE AND SOFTWARE COMPONENTS

Any setting change which you may make on your device will be liable to modify your browsing on our platform and your conditions of access to certain services/functions requiring the use of Cookies. You can authorise or refuse the recording of Cookies in your device and change the device’s settings at any time.

If you have accepted the recording of Cookies in your browser software, they are stored in a dedicated area of your device.

If you refuse the recording of Cookies in your device or if you delete those which are recorded in it, you will no longer be able to benefit from certain functions even though they are necessary for browsing in certain areas of our platform. If applicable, we decline all responsibility for any consequences due to the downgraded operation of our platform resulting from the fact that it is impossible for us to store or consult the Cookies necessary for their functioning which you have deleted or refused.

How do you configure your browser?

Most browsers accept Cookies by default. However, you can decide to block these Cookies or ask your browser to inform you when a platform attempts to install a Cookie on your device.

Please refer to your browser’s help menu to configure the Cookies according to your preferences. The links to the Cookie setting instructions for the main browsers are given below:

How do you configure your confidentiality settings in your smartphone/tablet?

You can decide to change the confidentiality settings of your smartphone/tablet.

To configure your confidentiality settings: