Last update: April 24, 2026
Version: 1
This Policy may be modified by SERVIER, particularly to take into account changes in applicable law and our activities. Any changes will be posted on this page, which we invite you to consult regularly.
Purpose of this Data Privacy Policy (the “Policy”): This Policy is intended to provide clear and transparent information on how personal data is processed within the framework of the use of MyServier Philippines website.
This Policy does not describe the processing carried out via the cookies used on our website. For more information, please consult our Cookies Policy.
- Who is the Data Controller?
The Servier Group is made up of several entities. The Servier entity acting as data controller may differ depending on the purpose pursued.
The Servier entity acting as data controller is indicated in the table below.
- Why do we collect personal data and on which basis? Which data are we talking about?
This Policy describes activities for which we need to use personal data, according to the appropriate legal basis.
We only use data that is strictly necessary for the purposes we are pursuing.
Fields marked with an asterisk are mandatory. Failure to provide this information will prevent us from processing your request.
| Data controller entity | Purpose pursued | Data collected | Legal basis of processing |
| Servier Philippines | Account creation | Identification data: first name*, last name*, email address* Professional data: professional ID, specialty*, area of interests* | Legitimate interests of the data controller to provide you with an account to access the restricted areas of the website |
| Servier Philippines | Registration to events | Answer to the event participation | Consent |
| Servier Philippines | Management of contact requests (general information, documentation and events information) | Identification data: first name* last name*, email address* Professional data: subject of the message*, therapeutic area* Message*: Data that you spontaneously communicate to us when using the contact form | Legitimate interests of the data controller entity to provide you with adequate assistance |
| Servier Philippines | Management of data privacy exercise of rights | Identification data: first name*, last name*, email address* Professional data: subject of the message*, therapeutic area* Message*: Data that you spontaneously communicate to us when using the contact form | Legal obligation |
| Servier Philippines | Management of MyServier communications (promotional or medical) | Identification data: email address* | Legitimate interests of the data controller entity to inform you about content and features available on the website |
| Servier Philippines | Management of medical communications | Identification data: email address* | Legal obligation |
| Servier Philippines | Management of promotional communications | Identification data: email address* | Legitimate interests of the data controller entity to inform you about our activities Or Consent[KB3] |
| Servier Philippines | Management of e-learnings (training) | Identification data: first name*, last name*, email address* Professional data: score*, professional ID*, profession*, specialty* | Legitimate interests of the data controller entity to provide training certificates |
- How long do we keep the personal data?
The data controller will only keep the personal data for as long as necessary to achieve the purposes pursued in this Policy. More specifically:
| Purpose pursued | Data Retention |
| Account creation | We keep your personal data until you request for deletion of the account or for a period of 2 years starting from the last connection to the account. |
| Registration to events | We keep your personal data for the duration of the professional relationship, then for the statute of limitations. |
| Management of contact requests (general information, documentation and events information) | For all non-specific requests for information (i.e. not linked to a regulatory obligation) for which the law does not impose a specific period, we keep your personal data for 13 months starting from the day we received your request. |
| Management of data privacy exercise of rights | We keep your personal data for 6 years starting from the day we received your request. |
| Management of MyServier communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of medical communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of promotional communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of e-learnings (training) | We keep your personal data for the duration of the professional relationship, then for the statute of limitations. |
- How do we secure the personal data?
We put in place adequate technical and organisational measures to ensure security, integrity and confidentiality of the personal data.
These measures are designed with the aim of protecting personal data against unauthorised access, loss, destruction or alteration. In implementing these measures, we take into account the technologies available, the costs of implementation, as well as the nature, context and purposes of the processing of personal data and the risks to the rights and freedoms of the persons concerned.
- Do we share the personal data?
The personal data processed by the entities of the Servier Group will only be accessible to duly authorized employees of the Servier entities concerned, as part of their work and on a need-to-know basis.
The personal data may also be transmitted to partners with whom the entities of the Servier Group collaborate in order to provide the expected services.
Finally, the entities of the Servier Group may communicate upon request the personal data to the competent authorities.
- Do we transfer the personal data internationally?
Personal data may be transferred for the purposes described above to recipients located in a country that does not offer an adequate level of protection. In such a case, the Servier Group will take all necessary measures and guarantees to ensure the security of such transfers (such as the conclusion of European Commission Standard Contractual Clauses).
- What are your rights?
According to the legal basis for the processing concerned and when the applicable law provides it, you have different rights:
- Request access to your personal data
- Update, correct or erase your personal data
- Request that some of the personal data you have gave to us be provided to you, or to another data controller, in a commonly used and machine-readable format (right to portability of your personal data)
- Define post-mortem directives
- Restrict or object to the processing of your personal data
- Withdraw your consent
You can exercise these rights with the Data protection Officer (“DPO”):
- By email to the following address: dataprivacy.ph1@servier.com
- By postal address to the following address:
SERVIER PHILIPPINES
Data Protection Officer
Unit AD, 11th floor, 8 Rockwell, Hidalgo Drive, Rockwell Center,
Barangay Poblacion, Makati City, Metro Manila
You also have the right to lodge a complaint with the National Privacy Commission through https://www.privacy.gov.ph/complaints-main/.
